FAQs & Troubleshooting

Scan multiple pages into one file instead of each scan being saved as a separate file.

*1: In order to save the document as a High Compression PDF, you must set the Resolution to 300 x 300 dpi and Scan Type to True Grey or 24 bit Color.

*2: Available for Windows Vista or later, or when using applications which support XML Paper Specification files.

You can scan the documents either from the automatic document feeder (ADF) or from the flatbed scanner glass. Click the link below for your case:

Scanning from the automatic document feeder (ADF)

Click the link below for the ControlCenter you are using to see more details:

(Windows)
If you want to scan more pages than the maximum ADF capacity, we recommend using the Advanced Mode.

NOTE: Illustrations shown below are from a representative product and operating system and may differ from your Brother machine and operating system.

How to scan from Home Mode of ControlCenter4 for Windows

  1. Load your document, top edge first in the ADF.
  2. Click the Scan tab.
  3. Select the Document Type and Scan Size.
  4. Click Scan. The machine starts scanning.

How to scan from Advanced Mode of ControlCenter4 for Windows

  1. Load your document, top edge first in the ADF.
  2. Click the Scan tab, and then click the type of scan you require (Image, E-mail, or File).

  1. Select the file type supporting multi-page documents from the File Type drop-down list. (Click here to see the file types supporting multi-page documents.)
  2. Check the Continuous Scanning box. (Using this option, you can scan more pages than the maximum ADF capacity.)
  3. Click Scan. The machine starts scanning.

How to scan from ControlCenter2 for Macintosh

  1. Load your document, top edge first in the ADF.
  2. Click the SCAN tab, and then select the type of scan you require (Image, E-mail, or File).

  1. Select the file type supporting multi-page documents from the File Type drop-down list. (Click here to see the file types supporting multi-page documents.)
  2. Check the Continuous Scanning box. (Using this option, you can scan more pages than the maximum ADF capacity.)
  3. Click the Start Scanning. The machine starts scanning.

Scanning from the flatbed scanner glass

Click the link below for your case to see more details:

NOTE: Illustrations shown below are from a representative product and operating system and may differ from your Brother machine and operating system.

How to scan from Home Mode of ControlCenter4 for Windows

  1. Lift the document cover.
  2. Place the document face down on the scanner glass, and then close the document cover.
  3. Click the Scan tab.
  4. Select Custom for the Document Type, and then select the Scan Size.
  5. Click Custom Settings.

How to scan from Advanced Mode of ControlCenter4 for Windows

  1. Lift the document cover.
  2. Place the document face down on the scanner glass, and then close the document cover.
  3. Click the Scan tab, and then click the type of scan you require (Image, E-mail, or File).

  1. Select the file type supporting multi-page documents from the File Type drop-down list. (Click here to see the file types supporting multi-page documents.)
  2. Check the Continuous Scanning box.
  3. Click Scan. The machine starts scanning.

How to scan from ControlCenter2 for Macintosh

  1. Lift the document cover.
  2. Place the document face down on the scanner glass, and then close the document cover.
  3. Click the SCAN tab, and then select the type of scan you require (Image, E-mail, or File).

  1. Select the file type supporting multi-page documents from the File Type drop-down list. (Click here to see the file types supporting multi-page documents.)
  2. Check the Continuous Scanning box.
  3. Click the Start Scanning. The machine starts scanning.

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